[Unity] A story about reporting a bug.

Hello, this is HAL-JP.
This time I would like to share a story about reporting a bug in Unity’s bug reporter! Bugs can hinder development, etc., so report bugs as soon as you find them.

Before reporting a bug

Before reporting a bug, check if the bug has already been reported.

Unity IssueTracker

Unity is the ultimate game development platform. Use Unity to build high-quality 3D and 2D games, deploy them across mob...

issuetracker.unity3d.com

Report a bug

So let’s report the bug right away!

After reporting a bug

When you report a bug, you will receive the following email

From: bugs@unity3d.com
To:	support.hal-jp@hal-jp.net
件名: (Case xxxxxxxx) [URP] When about 100 lights are set up, the scene will flash within the scene.

Thank you for your bug report. We really appreciate each and every user-submitted bug report. We prioritize issues submitted on the latest version of Unity, so if you are not on the latest version, please upgrade and see if that solves your problem.

Be aware that the handling of your report can currently take longer than usual due to the circumstances around the Coronavirus/COVID-19 pandemic. Please excuse the inconvenience, we're working to improve the situation. Thank you in advance for understanding. 

You can check the status of your report at the following URL: https://fogbugz.unity3d.com/default.asp?xxxxx.
Please do not share this URL with anyone else.  Doing so will give them access to all information you share with us.  If you post this URL on forums or blogs we cannot prevent others from viewing all your support cases and bug reports.

Many questions can be (or have been) handled by the community. Feel free to pop by https://answers.unity3d.com or https://forum.unity.com and ask for help.

The support section on our website also contains a lot of useful information about using Unity including links to the Documentation, Reference Manual, Scripting Reference and a variety of tutorials and example projects which can be downloaded for free: https://unity3d.com/support

If you have a feature request, now our primary feedback channel is Unity Forum: https://forum.unity.com/

If the issue that you have reported is not related to the Unity Engine itself, problems concerning payments, licensing, In-App purchases, etc. are handled by Unity Support. You can find our Support form here: https://support.unity3d.com/hc/en-us/requests/new

Please reply to this message if you have additional information you think could help us resolve this issue.

Best regards,
The Unity QA Team

By accessing the link highlighted in blue, you can view detailed information about the bug fix, as shown in the image below. Please do not disclose this information to outside parties as it contains personal information.

Once the Unity side recognizes the bug

When Unity recognizes the bug, you will receive the following email

From: bugs@unity3d.com
To:	support.hal-jp@hal-jp.net
件名: Re: (Case xxxxxxxx) [URP][MacOS] Getting Light artifacts in a Scene view with Spot Lights when Android Platform is selected in the Build Settings

Hi,

We successfully reproduced this issue. It will be possible to follow the progress and a chosen resolution in our public Issue Tracker once the report has been processed (link will become reachable after an hour):

Unity IssueTracker - [URP][MacOS] Getting Light artifacts in a Scene view with Spot Lights when Android Platform is selected in the Build Settings
Reproduction steps: 1. Open the attached Unity project "FlickeringIssue.zip" 2. Navigate to the Scene folder and open th...
issuetracker.unity3d.com

We highly appreciate your contribution. If you have further questions, please feel free to contact us.

Thanks,
Customer QA Team

By accessing the URL in the email, you can view the latest information about bug fixes. Also, there is no personal information contained within this URL, so there is no problem with making it available to the public.

Issue Tracker Status

If the status is Active as shown in the image below the bug is being fixed.

If the status is Fix In Review for XX as shown in the image below, the bug has been fixed and the bug fix is being verified in the XX version.

If the status is Fixed in XX as shown in the image below, the bug fix is complete in the XX version.

When fixing bugs is slow

If you press the button “VOTE ON THIS ISSUE” (vote), sometimes bugs are fixed faster. If you have other bugs that you would like to see fixed sooner, you can vote for them as well.

These are the stories of reporting bugs in Unity’s Bug Reporter. If you find a bug, report it!

If you are not sure how to do this properly, please feel free to contact us.
Contact